Maintenance Request Form

Note regarding lock requests:

For students with an NDE (Homebase) lock: please review the NDE Lock Maintenance Guide.

For students with a Safety Key or card swipe lock: Before you complete this form, we ask that you create a new key card using the kiosk. Often, the issue is that the strip for the key card is scratched up and is responsible for the issue.

Additionally, while filling out this form, we highly recommend you test your card on the door and observe what happens. It is important for you to be as specific as possible; without such details, your door issue may not be resolved. Lastly, please allow 3 business days to pass before you submit a second request regarding your door issue.

In the case your request is an emergency, please contact your RA or RCD by email or phone to make sure your request is handled accordingly. If it is after hours, please contact WUPD at (314) 935-5555.

Note regarding technology requests: If you are requesting a repair for a broken telephone port or network port, please submit your request directly to Student Technology Services.

Building Name*

Current Room/Suite Number*

Name*

First NameLast Name

Email*

example@example.com

Phone Number*

Please enter a valid phone number.Format: (000) 000-0000.

Is the issue related to a door lock?*

NoYes

What type of door is the issue occurring at? Select all that apply.*

Bedroom doorUnit door (suite or apartment unit)Exterior building door

Have you recently made a new key card?*

YesNo

Does your key card work on any other door?*

YesNo

If applicable, do any of your suitemates/roommates experience the same issue?*

YesNo

Does the door beep when the key card is swiped?*

YesNo

Does the door indicate a flashing red light when the key card is swiped?*

YesNo

Has anyone from maintenance come to attempt to resolve the issue?*

YesNo

Is this the first time you have experienced this door issue?*

YesNo

Describe the specific problem.*

Is this a first or a second request?*

FirstSecond (please allow 3 days before submitting a second maintenance request)

Are you or anyone in your suite/apartment currently being quarantined or isolated for COVID-19?*

YesNo

Are you or anyone living in the suite/apartment or working directly in the office repair location currently experiencing fever, chills, new or worsening cough, trouble breathing, unexplained body aches, sore throat different from seasonal allergies, new or worsening diarrhea, new loss of taste or smell?*

YesNo

By submitting this form, I grant access for a university maintenance worker to enter my room.

I understand and grant access

We thank you for your patience. A Washington University Maintenance worker will investigate the issue as soon as possible.